Privacy Policy

Data we collect

We may process identity and contact details, gaming activity such as games played, sign-in times, wagers, bonus use and responsible gaming steps, and technical data such as your IP address, location, browser, operating system and time zone settings.

Where the data comes from

Most data comes from you when you register, contact us or use your account. Some comes from verification services, banks and payment providers, anti-money-laundering databases, regulators and responsible gaming databases.

Why we use it

We use personal data to provide our services, to meet legal duties such as anti-money-laundering and identity checks and responsible gaming, to prevent fraud and manage risk, to send marketing you agreed to, and to analyse and improve how the platform works. Conversational AI tools help our support team manage chats.

Who we share it with

Every party that receives data is bound by contract to use it only for set, lawful purposes and under strict security duties.

International transfers

When data travels to another country, for hosting, customer service or verification, we use safeguards such as the European Commission Standard Contractual Clauses.

How long we keep it

We keep personal data only as long as it is needed or the law requires. Anti-money-laundering rules mean we keep it for at least five years after an account is closed, and then delete or anonymise it securely.

Age

Our services are only for people who have reached the legal gambling age where they live, and at least 18. We do not knowingly collect data from anyone younger and delete it if we find it.

Your contact for data questions

Our data protection officer answers questions about personal data at [email protected].